Sustainability management

Stakeholder engagement

At Murata, the values of “CS and ES” are regarded as key values in our management.
We value dialogue with customers, employees, suppliers, shareholders, investors, members of local communities, and other stakeholders. We aim to co-create value with stakeholders by sincerely considering the valuable opinions receive from them through such interactions and reflecting such opinions in our management and business activities. Murata works to build relationships of trust with stakeholders through communication to co-create new value with them, thereby implementing the Murata Philosophy and contributing to a sustainable society.

Stakeholder	Relationship	Means of engagement	Specific examples
	We strive to understand customer needs through communication in technology exchange meetings, etc. at early stages of the planning, development, and design phases of customers' new products. By resolving customers’ issues and responding to their needs though such activities, Murata endeavors to build long-term trusting relationships with customers.	Communication through business activities Product exhibition and online seminar Websites and social media	Link: Responsibility to customers for quality and action
	Murata aims to be a company where each and every employee achieves satisfaction and continues to grow through the performance of their work duties. To foster such company culture, we are promoting two-way communication.	Policy briefing session by the president Employee survey Employee training ( job grade-specific training programs/philosophy education, etc.) Discussion with executives	Link: Initiatives for the growth of people and the organization
		Whistle-blowing system and consultation hotlines Labor-management consultation	Link: Approach to the human rights of our workforce
		Employee health and safety	Link: Secure and safe workplace and health management
	We emphasize communication that will build mutually trusting relationships with suppliers that enable us to thrive and prosper together. We work with suppliers to improve our unique technologies and management technologies, and build trusting relationships by treating them sincerely, with impartiality and fairness, while complying with laws and regulations and abiding by social ethics.	Interaction with suppliers in daily procurement practice Website exclusively for suppliers Hotline for suppliers Conducting briefing sessions and questionnaires for suppliers On-site audit for suppliers Discussions with suppliers	Link: Sustainable Procurement
	We strive for timely, accurate, and fair disclosure of information to shareholders and investors. Murata is also engaged in constructive dialogue with shareholders and investors with the aim of achieving sustainable growth and increasing the medium- to long-term corporate value.	Financial Results Earnings Release Conferences Individual meetings with analysts and institutional investors Individual dialogue with persons exercising voting rights of institutional investors, and others Seminar for Individual Investors Shareholders’ Meetings Report for Shareholders	Link: Policy for Constructive Dialogue with Shareholders and Investors
	Murata aims to become a “presence in local communities that is a source of pride and joy to those communities”. In order to achieve this, Murata has made efforts to build good, trusting relationships with the people of the regions in which we conduct business through various ways of communication while gaining their understanding toward Murata’s business and initiatives by continuously engaging in activities that lead to solutions to the problems of those regions.	Discussion and information exchange meeting with the local government, local communities, residents, and NPO in areas where our factories or offices are located Factory tour Participation/sponsorship for local events Volunteer work of employees in the area Providing visiting class and electronics workshops	Link: Coexistence with society and local communities