In 1979, quality defects were discovered in Murata’s TV tuners sold in the North American market, resulting in a large-scale recall. In response, our founder strengthened efforts to re instill in employees the importance of core principles – quality management, on time delivery, and fair pricing. From the moment the issue emerged, we proactively contacted even customers who had not been affected, demonstrating commitment to and prioritizing open communication. This customer first mindset remains deeply embedded in Murata’s corporate culture today.
During the collapse of the IT bubble, we stabilized our operations by closely analyzing incoming orders, swiftly identifying excess order risks, and issuing early warnings – actions that earned strong praise from stakeholders. More recently, in 2021, we opened a state of the art Tokyo logistics center featuring seismic resistant construction and independent power generation, ensuring preparedness for natural disasters and pandemics. Enhanced coordination with our Osaka logistics center has further increased supply chain resiliency, giving customers confidence in our delivery capabilities.
Looking ahead, we will continue to prioritize strong relationships with customers and stakeholders, maintaining a foundation for sustainable growth.