Relationship with stakeholders |
At Murata, the values of “CS and ES” are regarded as key values in our management. In order to realize them, Murata strives to understand customer needs through communication in technology exchange meetings, etc. at an early stage of planning, development and designing phase of new products. By resolving customers’ issues and responding to their needs though such activities, Murata endeavors to build long-term trusting relationships with customers. |
Means of engagement |
- Communication through business activities
- Product exhibition and online seminar
- Websites and social media
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Examples of activities |
Murata’s environmental initiatives and customer support system
In response to the diverse demands of our customers, Murata is working on complex challenges such as product life cycle assessment including carbon footprint, especially in the environmental area. To address these challenges, we have established a system that enables prompt and accurate information to be provided to customers through close cooperation between the sales divisions, the business divisions, and the functional divisions.
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Reflections in management and business activities |
At Murata, we believe that we can enhance corporate value by contributing to the resolution of customers’ challenges and social issues and maximizing customer satisfaction. Sharing internally customer feedback, which has a significant impact on business, also helps to raise employees’ awareness of their role in solving social issues. |